About this policy
Last updated: 17 October 2026
This Privacy Policy describes how Ignitely Studios (“we”, “us”, or “our”) collects, uses and discloses your personal information when you visit https://ignitely.studio (the “Site”), submit an enquiry, sign up to our newsletter or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a client, website visitor or another individual whose information we collect.
Please read this Privacy Policy carefully. It explains our privacy practices and your rights. Where consent is required, including for non-essential cookies and advertising pixels, we will ask for it separately; simply visiting our Site does not constitute consent.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our Terms & Conditions, and protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories of information we collect.
Information we collect directly from you
Information that you directly submit to us through our Services may include:
• Contact details, including your name and email address, and any telephone number, business name or address you choose to provide.
• Enquiry information, including your project brief, requirements and other details you include in a contact form or email.
• Newsletter information, including your email address, subscription preferences and consent information.
• Communication information, including the information you choose to include when corresponding with us.
Some features of the Services require you to provide certain information, such as an email address so we can reply or send a requested newsletter. You may elect not to provide this information, but doing so may prevent you from using these features. Our website does not offer shopping accounts or an online checkout.
Information we collect through cookies and pixels
We also collect certain information about your interaction with the Services (“Usage Data”). To do this, we use cookies, advertising pixels and similar technologies (“Cookies”), subject to your consent where required.
Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, pages visited and other information regarding your interaction with the Services.
Analytics helps us understand how visitors use the Site. Advertising pixels may help us measure advertising performance and understand interactions with our campaigns.
Information we obtain from third parties
We may obtain information about you from vendors and service providers who help operate our Site and Services, such as website hosting, form processing, email newsletter, analytics and advertising technology providers.
When you visit our Site, open or click on emails we send you, or interact with our campaigns, we or providers working on our behalf may collect information using cookies, pixels and similar technologies, subject to applicable consent requirements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Third-party websites and platforms may also process information under their own privacy notices. Please see “Third-party websites and links” below.
How we use your personal information
Responding to enquiries and providing Services. We use your contact and project information to respond to you, discuss your requirements, prepare proposals and manage our working relationship. Depending on the context, this processing is necessary to take steps at your request before entering a contract, to perform a contract, or for our legitimate interests in responding to enquiries and running our business.
Newsletters and marketing. We use your subscription information to send newsletters and other communications you have requested. Where consent is required, we rely on your consent. You can unsubscribe at any time using the option in our emails or by contacting us.
Analytics and advertising measurement. With your consent where required, we use Usage Data to understand Site activity, assess campaign performance and improve our Site and communications.
Security and fraud prevention. We use information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity, in our legitimate interests in protecting the Site and our business.
Legal obligations. We may process and retain information where necessary to comply with applicable law or respond to lawful requests.
Cookies and your choices
Like many websites, we use Cookies on our Site. Some may be necessary to operate the Site. Analytics and advertising Cookies are non-essential and require your consent where applicable law requires it.
You can accept or reject non-essential Cookies through the Site’s cookie controls, where available, and change your preferences. You can also use your browser controls to remove or reject Cookies. Removing or blocking necessary Cookies may cause certain features or general functionality to work incorrectly or no longer be available.
Rejecting analytics or advertising Cookies should not prevent you from submitting an enquiry or browsing the Site. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
• With vendors and service providers who perform services on our behalf, such as website hosting, IT management, email delivery, form processing, analytics, security and cloud storage.
• When you direct or request us to disclose information, or otherwise consent to a particular disclosure.
• To comply with applicable legal obligations, respond to lawful requests, enforce our
• In connection with a business transaction, such as a sale or reorganisation, subject to applicable safeguards.
The information involved may include contact details, enquiry and correspondence information, subscription information and Usage Data, depending on what is necessary for the purpose.
We do not sell your personal information or share it with advertising partners. We do use advertising pixels for campaign measurement as described above. The data transmitted by those technologies and the providers’ roles must be assessed against the applicable legal definitions of sale, sharing and targeted advertising.Terms & Conditions, and protect or defend the Services, our rights and the rights of our users or others.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy or security practices of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may also be viewable by other users of those platforms.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to respond to your enquiry, provide the Services, maintain a business relationship, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.
Newsletter information is retained while you remain subscribed, subject to any records necessary to respect your marketing preferences and meet legal obligations. We keep information only for as long as necessary for the relevant purpose.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
• Access. You may request access to personal information we hold about you, including details of how we use it.
• Deletion. You may request that we delete personal information we maintain about you.
• Correction. You may request correction of inaccurate personal information.
• Portability. In certain circumstances, you may receive a copy of your information in a portable format or request its transfer.
• Restriction. You may ask us to stop or restrict processing in certain circumstances.
• Objection. You may object to processing based on legitimate interests, and to processing for direct marketing.
• Withdrawal of consent. Where we rely on consent, you may withdraw it at any time.
• Marketing preferences. You may unsubscribe from newsletters using the link in our emails or by contacting us. We may still send non-promotional communications relevant to an enquiry or project.
You can exercise your rights by contacting hello@ignitely.studio. We will not discriminate against you for exercising your rights. We may need to verify your identity before providing a substantive response. You may authorise an agent to act on your behalf where permitted by applicable law. We will respond within the time required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).
International users
Our Site and service providers may process information outside the country where you live. Where personal information is transferred outside the UK or the European Economic Area, applicable data protection requirements must be met.
Where required, appropriate safeguards may include an adequacy decision, the European Commission’s Standard Contractual Clauses and relevant UK transfer arrangements. You can contact us for information about the safeguards applicable to your personal information.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please email hello@ignitely.studio or contact us at:
Ignitely Studios
77 Woodford Avenue, Gants Hill, Essex, IG2 6UX, United Kingdom.
For the purposes of applicable data protection laws, Ignitely Studios is the data controller of your personal information.